Company
Policy
To provide every client with a luxurious, professional, and seamless experience, the following policies are in place for all bookings with Beauty by Jahara Jennaé:
Policy Acknowledgment:
By submitting your deposit, you confirm that you have read, understood, and agreed to all policies listed below.
Deposits/Payments:
To secure a booking, a signed bridal contract and 20% non-refundable deposit are required for wedding services. For non-bridal bookings, a 30% deposit is required. The deposit is applied to your total and is non-refundable.
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Weddings: Balance is due 7 days prior to the event
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Non-bridal services: Balance is due at the end of your appointment
All major credit/debit cards are accepted via Square invoice. Gratuity is never expected, but always appreciated.
Consultations:
Bridal trials are available in my studio locations in Alexandria, VA, and must be booked separately from your wedding service.
Delays:
Non bridal bookings are subject to cancellation after 15 minutes. (unless otherwise discussed by artist and client) For wedding bookings, a late fee of $30.00 will be charged for every 30 minutes of delay when a client is late for the scheduled time, or if the scheduled hair and/or makeup application exceeds the allotted time due to client delays. Due to additional scheduling, it is up to Beauty by Jahara Jennae's discretion on whether to service past the agreed upon end time, due to client tardiness.
Service Timing:
Appointments are scheduled based on the number of contracted services. If the client is late, there is no guarantee that all services can be performed. No refunds will be issued for incomplete services due to client tardiness.
Parking Fees:
Any parking or valet fees incurred on the event day, must be covered by the client and paid prior to artist’s departure.
Travel Fees:
Applicable travel fees will be discussed and reflected on the client’s invoice. These fees apply to both pre-event and day of appointments. If no travel fee applies, they will not appear on the invoice.
Liability:
All brushes, tools, and makeup products are sanitized between every makeup application. Makeup products used are hypoallergenic. Any allergies and/or skin conditions should be reported by the client to the makeup artist prior to application and, if need be, a sample test of makeup may be performed on the skin to test reaction. Hair products are safe and not damaging to the client’s hair. Client(s) agree to release the makeup artist (Jahara Jennaé) from liability for any skin complications due to allergic reactions. If the client has allergies, the client will let the artist know before services are rendered.
Payment:
The person(s) responsible for the entire balance of payment is the person(s) whose name(s) appear on the invoice.
Cancellation Policy:
For wedding services, cancellations must be made sixty days(60) prior to the client’s reserved date or the client will be responsible for paying the full amount of services agreed upon in this contract. Non wedding bookings have until 72hrs before the scheduled appointment time. Deposits are non refundable. If something interrupts/disrupts the artists ability to perform quality services to a professional standard (significant power outage, flood, fire, acts of God, etc.) the artist serves the right to discontinue services. Refunds of any services not completed due to these circumstances are up to the artist's discretion.
Add On/Removal:
If you need to add on or remove anyone from your wedding booking, the cutoff date is 60 days before the wedding. You may add or remove persons from your booking up until that cutoff date. If you remove anyone before your cutoff date, their service fees are also removed from your invoice.