COMPANY
POLICIES
Below is a list of services that apply to all beauty services offered. Please read over and familiarize yourself with the studio policies.
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If you have any questions, don't hesitate to reach out and email us at
POLICY ACKNOWLEDGEMENT: Completion of invoice/invoice deposit is verification that the client has familiarized themselves with the below policies.
POLICIES BOOKINGS: To secure a date, a signed bridal contract and 20% deposit are required. This deposit is non-refundable. This deposit will be put toward the client’s total wedding day balance if the client chooses wedding day services. The remaining balance will be due 7 days before the date of the event. Accepted forms of payment include: all major credit and debit cards via square invoice. Gratuity is never expected but always appreciated.
CONSULTATIONS: Consultations are available for brides, and are done in Beauty by Jahara Jennae’s studio in downtown Richmond, VA.
DELAYS: A late fee of $30.00 will be charged for every 30 minutes of delay when a client is late for the scheduled time, or if the scheduled makeup application exceeds the allotted time due to client delays. Due to additional scheduling, it is up to Beauty by Jahara Jennae's discretion on whether to service past the agreed upon end time, due to client tardiness.
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SERVICE GUARANTEE: Your session time is booked based on the allotted time needed for the amount of contracted services you are receiving. If the client is late, it is not guaranteed all services can be performed. These services are not owed a refund.
SATISFACTION GUARANTEED: Makeup will be completed to the client’s satisfaction, and acceptance of the completed makeup application is acknowledgement by the client that the makeup is done to the client’s satisfaction.
PARKING FEES: Where parking, valet or toll fees may be incurred. This amount will be included in the final bill and will be due on the day of the event.
TRAVEL FEES: Travel within 10 miles of Richmond, VA is completely free of charge. A mileage fee ($0.65/mile both ways) will be charged for locations outside of the 10-mile radius of Richmond, VA (23230). Travel fees apply for all pre-event makeup services as well as day-of appointments.
LIABILITY: All brushes, tools, and makeup products are sanitized between every makeup application. Makeup products used are hypoallergenic. Any allergies and/or skin conditions should be reported by the client to the makeup artist prior to application and, if need be, a sample test of makeup may be performed on the skin to test reaction. Client(s) agree to release the makeup artist (Jahara Jennaé) from liability for any skin complications due to allergic reactions.
PAYMENT: The final balance is due 7 days before the day of the event. This must be completed before the makeup artist arrives — no exceptions. The person(s) responsible for the entire balance of payment is the person(s) whose name(s) appear on this contract.
CANCELLATION POLICY: Cancellations must be made at least thirty (30) days prior to the client’s reserved date or the client will be responsible for paying the full amount of services agreed upon in this contract. Deposits are non refundable. If something interrupts/disrupts the artists ability to perform quality services to a professional standard (significant power outage, flood, fire, acts of God, etc.) the artist serves the right to discontinue services. Refunds of any services not completed due to these circumstances are up to the artist's discretion.